At Option Hub, our primary goal is to provide you with high-quality option signals and exceptional service. We understand that occasionally, circumstances may arise where you may request a refund for your subscription. This refund policy outlines the conditions and processes for refund requests to ensure a transparent and fair experience for all our users.
1. Eligibility for Refunds
Refunds are considered on a case-by-case basis and are typically granted under the following circumstances:
Technical Issues: If you experience technical difficulties or service disruptions that prevent you from accessing the signals during your subscription period, you may be eligible for a refund.
Cancellation During Trial: If you cancel your subscription within the trial period (if applicable), you will receive a full refund.
Duplicate Subscription: In cases of accidental duplicate subscriptions, a refund for the duplicate purchase may be issued.
Dissatisfaction with Service: If you are dissatisfied with our service and can provide valid reasons for your dissatisfaction, you may request a refund within a reasonable time frame.
2. Refund Request Process
To request a refund, please follow these steps:
Contact Support: Send an email to our customer support team at [support@optionhub.com] within the specified timeframe for your refund request, detailing the reason for your request.
Provide Information: Include relevant information such as your account details, purchase receipt, and a description of the issue.
Review and Processing: Our team will review your request and, if eligible, process your refund within 2 business days.
3. Refund Terms
Timeframe: Refund requests must be made within 2 days of the purchase date to be considered.
Refund Method: Refunds will typically be issued to the original payment method used for the purchase.
Partial Refunds: In some cases, partial refunds may be granted based on the time of usage or service provided.
4. Non-Eligible Circumstances
Refunds may not be granted under the following circumstances:
Expired Subscriptions: Refunds will not be provided for subscriptions that have already expired.
Change of Mind: Refunds will not be issued for simply changing your mind or if you no longer wish to use our service.
Abuse of Refund Policy: Repeated refund requests without valid reasons may lead to a suspension of your account.
5. Contact Us
For any refund-related inquiries or to initiate a refund request, please contact our customer support team at support@Optionhub.com. We are committed to resolving your concerns promptly and providing the best possible service.
Please note that this refund policy may be subject to updates and revisions. We encourage you to check this page periodically for any changes. Your satisfaction is important to us, and we strive to ensure a positive experience with Option Hub.
